Customer Success Case Study: Userful Corporation and DCS Global

Two engineers in safety gear examining data on multiple computer monitors in a technical environment, showcasing teamwork and technology.

Written By: Randy N. Marcotte

Introduction: A Partnership That Redefines Connectivity and Efficiency 

In an era where digital information transformation is pivotal for growth and operational efficiency, the collaborative effort between Userful Corporation and DCS Global stands as a beacon of innovation and customized solution delivery.

As the President of DCS Global, I’m thrilled to share the success story that has not only transformed our service delivery to a state-wide digital signage solution, but also set a new standard in the use of commercial and consumer 5G network services for emergency response and statewide communication. This partnership with Userful, DCS and a major cellular carrier help us embarked on a mission to enhance Userful’s technological capabilities and allowed DCS Global to provide unmatched quality of services to our shared client, while ensuring sustainability and scalability through a comprehensive 3-year maintenance and support contract.

The journey we undertook together has yielded a solution that’s not just a testament to our combined expertise but also to our shared vision of making advanced connectivity seamless and more accessible. There were other partners involved during this deployment of over 400 plus unique installs, so the outcomes are worth celebrating. Join me as we delve into the intricacies of this successful collaboration, highlighting the challenges, the customized solutions crafted, and the remarkable outcomes that have reshaped DCS Global and Userful Corporation’s deployment landscape.

Background

Userful Corporation, a leading provider of CMS and digital signage, Cisco, and a national carrier of 5G Network services for emergency services, partnered with DCS Global, a cutting-edge tech firm specializing in comprehensive solutions. Our goal? State-wide digital signage to a Department of Transportation that had both high-reliablity and redudancy while remaining off the customer’s network and deployed statewide. Through our partners, DCS Global was charged with improving service delivery, service level objectives and enhance content delivery statewise. The project also included a 5-year contract for ongoing maintenance and support.

The Solution  

DCS Global and partners developed a fully customized solution that integrated the following components:

  • High availability 5G Commercial Network Services for seamless connectivity
  • Backup Cellular business-grade cellular services to ensure zero downtime
  • Cisco 1101 integrated routers and Cisco IOT management services for a robust infrastructure
  • Userful Manage and Userful Engage digital signage solutions for versatile content delivery
  • Custom-designed encasements for deployment on kiosks across the state
  • Training modules to meet the unique needs and functions across the state
  • CMS solution that was scalable for the state and customizable based on regional needs
  • Customized hardware deployment to scale across the customer environment
  • Comprehensive helpdesk and support services, including project management and coordination
  • These components work in harmony, providing an advanced, scalable, and efficient system.

Userful Manage and Userful Engage digital signage solutions for versatile content delivery

Userful logo featuring an infinity symbol with colorful dots, representing innovation and technology solutions.

Results and Benefits  

The results of this partnership have been transformative, bringing in a host of benefits to the client:  

  1. Scalability: The robust digital signage platform developed can scale to meet the diverse needs of various businesses.  
  2. Customized Training: Tailored training sessions were delivered to the Dept of Transportation’s different internal organizations, increasing user proficiency and ensuring they extract maximum value from the solution.  
  3. Improved Content Delivery: The digital signage solutions allow for scheduled, event-based, and customized content delivery. This improved the Dept of Transportation’s information dissemination capabilities, creating more engagement with the users.  
  4. Managed Services: The fully managed services offered by DCS Global guarantee system uptime and minimal impact on the  Dept of Transportation ‘s staff. This way, they can focus on their core services while DCS Global ensures the smooth running of the new solution.  

Conclusion  

This successful collaboration between Userful Corporation and DCS Global showcases the immense benefits of combining technology expertise with the specific needs of a business. The customized solution has proven to be a game-changer, enhancing client’s capabilities and ensuring they continue to provide top-quality 5G network services 

Control room operator analyzing data on multiple screens, showcasing technology and monitoring systems in a professional environment.

Randy N. Marcotte is an accomplished business leader and President of DCS Global, a leading communications and collaboration company. With a proven track record of success in the industry, Randy has a strong background in organizational change, sales enablement, and customer satisfaction.

Before his role at DCS Global, Randy was the co-founder and CEO of Perfect Video Conferencing, which merged with DCS Global to provide a broader range of solutions to their clients. As the former owner and manager of Change Experts, Randy brings a wealth of experience in driving growth and success for businesses of all sizes.

Randy is passionate about building lasting relationships with his clients and partners and providing innovative solutions that deliver exceptional value. In his spare time, he enjoys traveling the world, skiing deep powder, and participating in marathons. Randy has completed 22 marathons around the world.

With a dedication to partnership, value, innovation, and excellence, Randy is proud to join the team at DCS Global and looks forward to continuing to bring new solutions to their loyal customer and partner base.

DCS Global is a collaboration, consulting, services, and audiovisual (AV) integration company that provides various services related to digital signage, wayfinding, and kiosk manufacturing and deployment. The company specializes in creating interactive and engaging experiences for customers, visitors, and employees.

services include:

  1. Digital Signage: DCS Global designs, installs, and manages digital signage systems that help organizations effectively communicate with their audience. These systems can display content such as images, videos, and live data, and can be customized to meet the specific needs of each client.
  2. Wayfinding: The company offers wayfinding solutions that help people navigate complex environments such as hospitals, airports, and campuses. These solutions use interactive maps, directories, and other tools to guide visitors to their desired destinations.
  3. Kiosk Manufacturing: DCS Global designs and manufactures custom kiosks for various industries, such as retail, hospitality, and healthcare. These kiosks can serve a variety of purposes, such as self-service check-in, product information, and customer feedback.
  4. AV Integration: DCS Global also provides audiovisual integration services for businesses of all sizes. These services include the design and installation of audio and video systems, conference room setups, and video walls.

DCS Global offers a comprehensive range of services to help organizations enhance their communication, customer experience, and operational efficiency through innovative digital solutions.

Perfect Video Conferencing (#perfectvc) is an Audio Visual and collaboration services company that specializes in designing and deploying cutting-edge video conferencing and collaboration spaces. Recently, PVC merged with DCS Global, and together, they offer a comprehensive range of products and services that are guaranteed to deliver an immediate ROI for their customers.  

With a strong focus on design and deployment, Perfect Video Conferencing is committed to delivering solutions that offer some of the lowest total cost of ownership (TCO) in the industry. Their team of experts works closely with customers to understand their unique requirements and design solutions that are tailored to their specific needs.  

Perfect Video Conferencing’s solutions are designed to help organizations of all sizes and industries enhance collaboration, improve productivity, and drive business success. Whether it’s a small meeting room or a large conference center, they have the expertise to design and deploy video conferencing and collaboration spaces that meet their customers’ needs.  

In addition to their design and deployment services, Perfect Video Conferencing also offers a wide range of products, including video conferencing equipment, audiovisual solutions, and collaboration tools. Their team of experts provides ongoing support and maintenance to ensure that their solutions continue to deliver value over the long term.  

Overall, Perfect Video Conferencing (#perfectvc) is a leading provider of audiovisual and collaboration services, delivering innovative solutions that help organizations improve communication, collaboration, and productivity. With their recent merger with DCS Global, they are now even better positioned to help their customers achieve their business goals. 

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