DCS Global Refund and Return Policy for Digital Touchscreen Kiosks

1. Introduction

Welcome to DCS Global. This Refund and Return Policy applies to the purchase and use of products supplied and assembled/manufactured by DCS Global, such as digital touchscreen kiosks (“Product”) and sold by DCS Global. By purchasing the Product, you are agreeing to the terms outlined in this policy. Product items purchased from DCS Global as a reseller are managed via the return policy of the manufacturer sold by DCS Global.

2. Product Returns – all sales are final, except when there is a product failure or damaged during shipment and/or delivery.

  • 2.1. Return Eligibility: Returns are accepted only if the Product is in its original, undamaged condition and accompanied by the original receipt.
  • 2.2. Return Period: Returns must be initiated within 30 days of the original purchase date.
  • 2.3. Return Process: To begin a return, please contact DCS Global’s customer service team with your receipt and reason for the return. We will provide further instructions and a return shipping label.
  • 2.4. Restocking Fee: A restocking fee of no less than 15% of the purchase price may be applicable.

3. Refunds

  • 3.1. Eligibility: Refunds are issued only for Products returned in accordance with Section 2.
  • 3.2. Refund Amount: The refund will include the purchase price minus any applicable restocking fees, project management fees and shipping costs.
  • 3.3. Refund Method: Refunds will be credited back to the original method of payment, or a DCS Global credit towards future purchases and services.
  • 3.4. Processing Time: Refunds are processed within 14 business days after we receive the returned Product.

4. Defective or Damaged Products

  • 4.1. Reporting Requirement: Please report any defects or damages within 7 days of receiving the Product.
  • 4.2. Product Replacement: DCS Global will replace or repair any defective or damaged Product at no additional cost, unless the damage is due to the purchasing party (Customer).
  • 4.3. Refund Option: If a replacement is not feasible, a full refund will be provided upon determination of root cause.

5. Exclusions

Products customized or altered according to customer specifications do not qualify for returns or refunds.

6. Technical Support

DCS Global offers comprehensive technical support for our Products. Issues that are resolved through technical support do not qualify for a refund.

7. Policy Amendments

DCS Global reserves the right to amend this policy as needed. The most current version will always be available on our website.

8. Contact Us

For any inquiries or concerns regarding this policy, please reach out to DCS Global’s customer service team via a ticket to support@dcs.global or contact your DCS Sales representative.

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