Trend Micro

CHALLENGES
Trend Micro resolved the following issues by purchasing Zoom:

• Overly complex or difficult communications platforms
• Expensive hardware or software systems
• Unreliable or poor service quality
• Using too many different solutions
• Difficulties connecting remote teams or sites
• The need for a more efficient/effective way to reach customers and other external parties

SOLUTION
Trend Micro purchased Zoom for the following benefits:

• Affordability
• Collaboration feature set such as screen sharing, co-annotation, remote control, whiteboarding
• Video and audio quality
• Larger meeting and webinar capacity
• Replace and/or integrate legacy conference room hardware

They use Zoom for the following:

• Internal team meetings
• Demoing their product/technology for prospects and customers
• Webinars
• Legal depositions or case work

They use the following Zoom products and features most frequently:

• Screen Sharing and related feature like co-annotation and remote control
• Mobile Meetings (start, join, screen share)
• H.323/SIP Room Connector
• Group Messaging (IM/Presence)
• Zoom Rooms
• Video Webinar

RESULTS
Increased productivity by 20-39% with Zoom when compared to previous communication solutions or methods
Trend Micro rates the following Zoom features when compared to the competition:

• Quality: far superior
• Ease of use / deployment: far superior
• Collaboration Feature Set: far superior
• Reliability: superior
• Customer service: superior

First Independent Trust Company in Vermont Trusts Lifesize for its Collaboration Needs

ORGANIZATION: TRUST COMPANY OF VERMONT, BURLINGTON, VERMONT, USA

The Trust Company of Vermont is a state chartered trust and investment management firm for individual investors, corporations and non-profits. Employee-owned and managed, the company is dedicated to building a strong, stable environment for clients and staff across five branches in Brattleboro, Burlington, Rutland, St. Albans and Manchester Center. Services offered include custody, investment management, trustee and fiduciary advisement, and estate planning, among others. As the first independent trust company in Vermont, the company is unique in its industry for its independence, expertise and approach to maintaining long-term relationships.

CHALLENGES
Because the company is based in the rural state of Vermont, traveling between branches can often be challenging for staff and clients, especially during the harsh Winter months. Additionally, each investment manager has clients scattered throughout the state and maintaining a face-to-face relationship with them can be difficult if lengthy travel is frequently required. The Trust Company of Vermont was looking for a way to not only connect with their clients irrespective of distance; they also wanted to improve collaboration between the various branches from an internal perspective. The answer was video conferencing. When the Trust Company of Vermont first explored video collaboration options, they were discouraged at the solutions they found. Consumer-grade products like Skype did not offer the high-quality experience that the firm needed to cultivate strong client/advisor relationships. Additionally, the free video products lacked critical security features that were a necessity for the Trust Company and its clients when discussing confidential financial information. The company was eager to find a video product that provided secure, high quality video and audio without compromises.

SOLUTION
We had heard of a nearby law firm in our community that had been successful with a video company called Lifesize, and we were excited to learn more, said DeBellis. Once we got in touch with Jim OMalley from Corporate Data & Voice Solutions, Inc. and saw a demo of the Lifesize Icon system, we knew we had found the answer to our problems. It was amazing to see what a true HD video collaboration solution really looked like. Though it was a sizable investment for the small firm, the employees collectively decided it was worth the cost due to the travel savings they would undoubtedly experience. After the demo, the company purchased Lifesize Icon systems for each of their conference rooms across the state. They coupled the endpoints with Lifesize touchscreen phones to enhance the simple user experience of the total solution. Additionally, the company purchased a number of Lifesize UVC ClearSea licenses to support video on desktop computers and mobile devices.

RESULTS
Lifesize Icon solutions have made a positive impact on the company, both internally and externally. Though the company was a bit hesitant to introduce its clients to this new form of technology, the initial reception was outst anding. With Lifesize ClearSea, clients are able to connect with their preferred investment manager over video wherever they may be, and this convenience and flexibility won over their clients instantly. Likewise, clients and investment managers feel peace of mind knowing that the confidential conversations they have over video are secure and inaccessible by third parties. Within the organization, the company has used video in a variety of ways, from weekly training sessions to discuss changes in tax and trust law to company-wide staff meetings. Employees are even able to work from home or while on vacation in a warmer climate during the harsh Vermont winter. With the touch of an iPad or the click of a mouse, investment managers are able to connect with clients and colleagues from the location of their choice.